Disclaimer

Some of our fragrances are inspired by popular designer or high street brands.  While our products are in no way affiliated, we have used similar names for our fragrances to give you a better idea of what scent to expect.

Inscentio does not intend to mislead any customers or infringe on trademarked or copyrighted names held by these brands.


Delivery

As all of our products are made to order, the turnaround is 7-10 working days.  We will always strive to get them to you sooner if possible, however during busier periods this may not always be achievable.  All orders will be shipped 1st Class using Royal Mail.

The collection option is only available for those who can collect in Middlesbrough.  Once the order has been made, we will contact you to arrange a suitable time.  All collection orders must be paid for, via the website, at the time of placing the order.  If the order is not collected and no contact is made, only 50% of the payment shall be refunded, to compensate for our production time and costs.


Returns

If your products are faulty, we will happily refund the total amount of the product and cover your return shipping costs.  Faulty products should be returned in the condition which they arrived.

Returns should be addressed to: 
Inscentio, 16 Springfield Road, Acklam Gardens, Middlesbrough, TS5 4LT. 

Please email contact@inscentio.co.uk so we know to expect your items being returned.

Faulty products can be returned up to 28 days after the shipping date.  We will update you once the refund has been processed.  If you still haven’t received your refund after 7 days, please email contact@inscentio.co.uk.  
Unfortunately, we cannot offer a refund for any products returned after 28 days.

As all of our products are made to order, we will not be able to issue a refund due to a change of heart.


Privacy

All of our payment transactions are made via the Paypal or Stripe secure portals.  Any personal information entered during the checkout process will only be used for the purpose of the transaction or any refunds necessary.

Personal information entered into the contact form will be used to keep you updated on your query.

By subscribing to our email updates, you consent to receiving marketing and promotional materials from Inscentio.  You may opt out of these at any time, by simply emailing contact@inscentio.co.uk to let us know you wish to unsubscribe.